Questions and answers for events

Information on bags – Updated August 14, 2025

The bag ban is no longer in effect at Konsert & Kongress, Saab Arena, and Stångebrofältet.

However, we recommend bringing a smaller bag – preferably no larger than 40 x 40 x 20 cm – to facilitate entry and storage. Bags may be searched at the entrance.

Thank you for helping us create a safe and smooth concert experience!

Where in Linköping is Linköping Concert & Congress located?
Linköping Concert & Congress has two entrances. Partly via Konsistoriegatan 7 and via Vasavägen (18). Linköping Concert & Congress can be reached at 013-190 00 00.

If I want to take a taxi to Linköping Concert & Congress, where do I call?
There are several taxi companies in Linköping, Taxibil in Östergötland, Linköping 013-14 60 00, Taxi Kurir 013-15 00 00. More taxi companies, click here (external link, opens in new window)

Where can I park when attending a concert?
Linköping Concert & Congress: a few spots outside the main entrance, larger parking at Katedral Norra and P-hus Baggen.
Saab Arena: directly outside the arena and also at the event parking Papegojan.

NOTE! During the fall of 2024 and in 2025, major roadwork is ongoing on Östgötagatan in various stages. It affects accessibility to the main entrance of Linköping Concert & Congress at Konsistoriegatan 7. It is possible to reach the main entrance, but it can occasionally be a bit tricky. Therefore, we recommend those driving to park or drop off/pick up passengers a bit away from Linköping Concert & Congress.

I cannot/do not want to attend the event, can I return my purchased ticket?
No, we do not redeem any tickets and do not exchange them for any other performance or time.

What should I consider when purchasing my ticket?
You as a customer are responsible for checking at the time of ticket purchase that the event, date, time, location, and price match your order. Cancellation of ticket purchase can occur no later than one hour after the printout.

You as a customer are also responsible for checking if the event’s date, time, or location has changed. Visit the event page for your event to see more information. Find your event in our calendar.

The ticket is a valuable document. Lost tickets are not replaced.

Can I redeem or exchange my ticket?
A purchased ticket cannot be redeemed or exchanged for another ticket. Note that a ticket paid directly at the time of booking is considered purchased. The Distance Contracts Act does not apply to the purchase of event tickets.

Do you replace stolen or lost tickets?
We do not replace lost tickets. If your tickets are stolen, you must file a police report yourself, and we do not replace the ticket in that case either. Remember that the ticket is a valuable document.

Why is there a service fee?
The service fee is intended to cover the cost agents have incurred in connection with booking, collection, and possibly refund occasions and is therefore the part of the ticket price that goes to the sales outlet. In the event of a canceled event, the service fee is not refunded. A service fee is added regardless of where or how you collect, book, or buy your ticket.

Is there a chance to get tickets even when the concert appears to be sold out?
When certain events seem “sold out” – do not despair! Usually, it means that the tickets are reserved – NOT ALWAYS SOLD OUT. As long as not all tickets are collected, there is hope that tickets will return to the system and be available for sale again. It is very rare for entire events to be COMPLETELY SOLD OUT. Moreover, a number of tickets are often released closer to and/or on the same day as the concert takes place. This allows us to see more precisely how the stage setup works in the venues. Feel free to try again a few days before or on the concert day itself.

Can bus companies book tickets to Linköping Concert & Congress events?
Yes, contact the ticket office at tel 013-190 00 00.

Are you a Ticketmaster agent?
No, Linköping Concert & Congress is not a Ticketmaster agent. This means that you can only buy tickets to events at Saab Arena and Linköping Concert & Congress from us. For other events in other venues, we refer to ticketmaster.se.

What happens if an event is canceled?
The ticket is refunded at the respective point of purchase, usually within a limited time period. The service fee or any postage expenses are not refunded. Note that it is the ticket holder’s responsibility to stay updated on concert status.

Do you accept cash?
No, Linköping Konsert & Kongress is a cash-free facility. Saab Arena is largely cash-free, read more about it in this external link to LHC.

Do you sell gift cards?
No, we do not sell gift cards.

Do you accept Ticketmaster’s gift cards?
No, unfortunately not.

Are there ATMs in the arenas?
No.

When does the bar/café open before the concert?
Linköping Concert & Congress opens 1.5 hours before the performance begins.
Saab Arena, can vary, check the website or call013-190 00 00.

The time on the ticket – does it indicate when the event or entry starts?
The time on the ticket indicates the event’s start time. At some concerts, opening acts perform before the main act, which means the opening act goes on stage around the time stated on the ticket. For a more exact schedule, contact us at tel 013-190 00 00 or visitlinkoping.se.

Why is there an age limit for some events?

Guidelines for “Age limit 13 years”
To meet the recommendations of the National Board of Health and Welfare, an age limit of 13 years has been introduced. For events where there is an age limit, the ticket is provided with informational text stating that there is a 13-year age limit. The age limit applies even in the company of a guardian.

The National Board of Health (Environmental Office) requires that if children under 13 are to be present in the venue, the sound level must not exceed 97 dBa equivalent. The vast majority of artists, pop & rock bands believe that it is then not possible to properly recreate their music live. Therefore, the organizer has introduced a general age limit of 13 years.

For practical reasons, the organizer does not conduct mandatory ID checks (most 13-year-olds do not have an ID). It is acceptable if the person has a guardian who can confirm their age.

The organizer reserves the right to refuse entry if it is obvious that the person is not of age and does not have a guardian who can confirm their age.

It is important to wear hearing protection such as earplugs or earmuffs when there are high sound levels, especially for children and teenagers. Earplugs are available for sale in our arenas, visitors are responsible for bringing earmuffs themselves.

Read more at Public Health Agency (external link, opens in a new window)

Guidelines for “Age limit” 18 years
Age limit 18 years may apply to events with accompanying food and beverage service, where alcohol can be ordered directly at the table.

Can I bring my own food & drink in?
Due to local serving regulations and for security reasons, it is not allowed to bring your own food or drink into the arena. There is a sale of food and beverages at Konsert & Kongress. If you want to eat before the event, you can reserve a table by calling 013-190 00 30.

Can you bring your camera to the event?
System cameras, audio, and video recording equipment are not permitted. For certain events, there is an absolute photography ban in the arena. No form of audio or video recording is allowed in the arena.

I forgot/lost something during my visit, where should I turn?
Call our switchboard at 013-190 00 00, weekdays (except Wednesday) between 10:00 AM and 12:00 PM.

Do you have to check your outerwear in the cloakroom before the event?
During events at Linköping Konsert & Kongress, it is not allowed to bring outerwear due to evacuation and safety reasons. There are both staffed and unstaffed cloakrooms. The cloakroom fee for outerwear in the staffed cloakroom is 25 kr (card payment).

Linköping Konsert & Kongress is well adapted for people with functional variations. Contact Linköping Konsert & Kongress if you have special requests or questions in connection with concerts, conferences, or other events, phone 013- 190 00 00.

Parking for the disabled
There is parking for the disabled 20 meters from the entrance. You can easily access it with a wheelchair.

Entrance doors
The entrance has automatic door openers.

Elevator
There are two elevators in the facility. One is at the entrance at Vasavägen that takes you up to the facility’s entrance level. The other is about 5 meters from the reception at the entrance at Konsistoriegatan and takes you to the conference rooms on the 1st floor.

Borrow a wheelchair
Linköping Konsert & Kongress has a wheelchair for loan. Contact Visitor and Meeting Service to book the wheelchair during your visit.

Hearing loop
Most rooms have a hearing loop. For more detailed information, contact Visitor and Meeting Service by phone 013-190 00 00.

Toilets
RWC toilets with wider doors are available both on the entrance floor and upper floor.

Guide dog, service dog, and signal dog
Guide dogs, Service dogs, and Signal dogs are allowed in the venue (other fur animals are not allowed in the venue)

Feel free to contact Visitor and Meeting Service if you have special requests in connection with concerts or other visits, such as questions about seating for wheelchair users, hearing loops, elevators, parking, and more, phone 013- 190 00 00.

– The sound level at certain concerts can be high and may cause discomfort. As a concert guest, you are responsible for taking appropriate precautions.

– Sometimes it may happen that the view from a certain location is obstructed by, for example, technical or stage equipment that has been added during the stage construction.

– In such cases or if there are other problems with the seats, we ask you to contact the arena staff as soon as possible, and they will help find other seats. Should dissatisfaction persist for any reason and you choose to leave the arena, you should contact the arena staff or the ticket office. Any complaints should be addressed to the staff on-site. After the concert has taken place, the seats are considered approved by you as a visitor.

– Intoxicated persons are not permitted entry to the arena.

– It is forbidden to bring objects that may harm other people to the arenas. Bottles and cans are not allowed to be brought into the arenas. Ticket holders may be searched by the organizer in connection with entry to the arena.

– Cameras, audio, and video recording equipment are not allowed to be brought into the arena.

– At certain events, there is a 13-year age limit, see each event to see if there is an age limit. *The ticket is a value document. Lost tickets will not be replaced.

– Warning! Counterfeit tickets may occur. Always buy the ticket directly from an authorized retailer.